Find quick answers about Eco Black products, care, shipping, returns, orders, and sustainability.
1. Products
a. Which yoga mat is right for me?
Choose the mat that best matches your practice, preferred cushioning, and grip. Browse the Yoga Mats collection or read our guide to choosing a yoga mat.
b. What are the mat dimensions and weight?
Dimensions and weight can vary by mat. See the specifications in the Yoga Mats collection, and learn more about choosing the right thickness in our yoga mat thickness guide.
c. Is the mat suitable for hot yoga?
Suitability can depend on the mat material and your practice. Check the product details in the Yoga Mats collection for intended use and grip information.
d. Are your mats natural, vegan, or latex-free?
Material details can vary by product. Read our Sustainable Materials page and check the individual product details for the exact material, vegan, and latex information for the mat you are considering.
2. Yoga mat care
a. How do I clean my yoga mat?
Care instructions can vary by mat material. Follow the care guidance on your product page or packaging, and see our yoga mat care guide for more information.
b. How do I break in a new yoga mat?
Use your mat regularly and follow the care guidance provided with the product. Learn more in our yoga mat care guide.
c. Why does my mat have a natural-rubber smell?
A natural-rubber scent can be noticeable when a mat is new. Air it out in a well-ventilated area and read our natural-rubber yoga mat care guide.
d. How should I store my yoga mat?
Let the mat dry completely, then roll it as recommended in the care instructions and store it in a cool, dry place away from direct sunlight. See the yoga mat care guide for more tips.
3. Drinkware
a. Are the bottles leakproof?
Features vary by bottle and lid. Check the product details in the Water Bottles collection for the exact leakproof information.
b. Do the bottles keep drinks hot or cold?
Insulation performance varies by bottle. See the product details in the Water Bottles collection for hot and cold temperature guidance.
c. Are the bottles dishwasher-safe?
Care instructions vary by bottle and lid. Check the product details in the Water Bottles collection or packaging before placing any part in the dishwasher.
d. Do the bottles fit standard cup holders?
Fit can vary by bottle size. Compare the dimensions in the Water Bottles collection with your cup holder before ordering.
4. Shipping and delivery
a. Where do you ship?
Available destinations and shipping options are shown at checkout. Read the Shipping Policy for more details.
b. How long does delivery take?
Available shipping methods, rates, and estimated delivery dates are shown at checkout. See the Shipping Policy for delivery information.
c. Can I track my order?
Once your order ships, we will send tracking information to the email address used at checkout. Review the Shipping Policy for shipping details.
d. What happens if my package is delayed or damaged?
If your package is delayed or arrives damaged, contact our support team with your order number and delivery details. The Shipping Policy explains the relevant shipping guidance.
5. Returns and exchanges
a. What is your return window?
Our Return & Refund Policy explains the return window and eligibility requirements. Review it before sending an item back.
b. How do I start a return?
Follow the instructions in our Return & Refund Policy. If you are unsure whether your order qualifies, contact us before sending anything back.
c. Are used yoga mats eligible for return?
Return eligibility can depend on the condition of the item. Review the Return & Refund Policy for the requirements that apply to used products.
d. When will I receive my refund?
Refund timing depends on the return being received and processed, as well as your payment provider. Refer to the Return & Refund Policy for the applicable details.
6. Orders and payments
a. Can I change or cancel my order?
Contact us as soon as possible with your order number. The Contact page is the best place to get help before your order is processed or shipped.
b. What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location and order. If you need help with payment, use the Contact page.
c. Will I receive an order confirmation?
After checkout, an order confirmation is sent to the email address provided with your order. If you cannot find it, use the Contact page for help.
7. Sustainability
a. Where are your products made?
Manufacturing details can vary by product. See the Sustainable Materials page and the relevant product details for available origin and production information.
b. How are your materials sourced?
Read the Sustainable Materials page and our article about sustainability in material choices for more information.
c. How should I dispose of or recycle products?
Disposal and recycling options can vary by material and location. Review the Sustainable Materials page and check local recycling guidance for the item you own.
8. Contact
a. How can I contact Eco Black?
If your question is not answered here, visit the Contact page with your order number, if you have one, and we will be happy to help.
