Burnet Sienna Natural Rubber Yoga Mat

Size info:
• Size: 24″ × 68″ (61 cm × 173 cm)
• Weight: 62 oz. (1.75 kg)
• Mat thickness: 0.12″ (3 mm)

At Eco Black, we strive to provide a seamless and reliable shipping experience for our customers worldwide. We partner with renowned shipping companies such as UPS, USPS, and DHL to ensure the timely and secure delivery of your orders. Here are the key details of our shipping policy:

1. Shipping Providers: We collaborate with trusted shipping providers, including UPS, USPS, and DHL, to deliver your orders efficiently and securely.

2. Tracking and Delivery: All shipped items will be assigned a unique tracking number, allowing you to monitor the progress of your package. We take utmost care to ensure that your order reaches you in excellent condition, right to your doorstep.

3. Delivery Timeframe: The standard shipping time for most destinations ranges from 5 to 7 business days. However, please note that delivery times may vary depending on the country of delivery. In some cases, certain countries may have COVID-19 regulations or other external factors that could cause delays in the delivery process. We apologize for any inconvenience caused by such circumstances and appreciate your patience.

4. International Shipping: We proudly offer international shipping, allowing customers from around the world to enjoy our products. Please be aware that customs and import duties may apply to orders shipped outside of the United States. Any additional charges or fees levied by customs authorities are the responsibility of the recipient.

5. Shipping Fees: Shipping charges are calculated based on the weight, dimensions, and destination of your order. The applicable shipping fees will be displayed during the checkout process, allowing you to review the total cost before finalizing your purchase.

6. Order Processing Time: Once your order is successfully placed and payment is confirmed, we aim to process and ship it within 3-5 business days. Please note that during peak seasons or promotional periods, order processing may take slightly longer due to high demand. We appreciate your understanding in such situations.

7. Address Accuracy: To ensure smooth delivery, please double-check the accuracy of your shipping address before submitting your order. We cannot be held responsible for delays or delivery failures resulting from incorrect or incomplete addresses provided by the customer.

8. Order Tracking: Once your order is shipped, you will receive an email notification containing your tracking number. You can use this number to track your package through the respective shipping company's website.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and make your shopping experience with Eco Black enjoyable and hassle-free.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website for any updates or modifications.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The Client will be responsible on the shipping cost unless the item was received damaged.

You can always contact us for any return questions at Contact us form

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods: custom products (such as print on demand items, special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at ecoblackjo@gmail.com.